Our Commitment to Privacy

At Feediator, we are committed to protecting your privacy and ensuring the security of your personal and business data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI commerce optimization platform.

Information We Collect

Account information (name, email, company)
Product data and catalog information
Usage analytics and performance metrics
Payment and billing information
Communication records and support tickets

How We Use Your Information

Provide and improve our AI optimization services
Process and optimize your product feeds
Distribute feeds to AI platforms
Generate analytics and performance reports
Provide customer support and communication

Data Security

End-to-end encryption for all data transmission
Secure cloud infrastructure with SOC 2 compliance
Regular security audits and penetration testing
Access controls and authentication protocols
Data backup and disaster recovery procedures

Data Sharing

We never sell your personal data to third parties
Product data is shared only with AI platforms you authorize
Aggregated, anonymized data may be used for research
Legal compliance when required by law
Service providers bound by strict confidentiality agreements

Your Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you
Right to Rectification: Correct any inaccurate or incomplete personal data
Right to Erasure: Request deletion of your personal data under certain circumstances
Right to Restrict Processing: Limit how we use your personal data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing of your personal data for certain purposes

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Account data is retained while your account is active and for 30 days after closure
Product data is retained for the duration of your subscription and 90 days after termination
Analytics data is retained for 2 years for service improvement purposes
Billing records are retained for 7 years as required by law

International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions by relevant data protection authorities
Certification schemes and codes of conduct

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by email or through our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@feediator.com

Address: Feediator Inc., 123 AI Commerce St, San Francisco, CA 94105

Data Protection Officer: dpo@feediator.com